Exchanges and Returns


The User will be able to return the ordered products 14 fourteen days after receipt, provided that:sde que:

a The products have not been used;ados;

b The products keep their original characteristics and labels intact;ctas;

c The products are complete. All material accompanying orders must be returned.vido.


The customer must request the return of the order through the email indicating the items he wants to return, as well as the order number.nda.


The cost of the return is borne by the customer. Please note that if your return was made for reasons other than the justified existence of a defect or non-conformity of the ordered products, iUKIYO will not refund the shipping costs. Therefore, iUKIYO will not reimburse expenses related to the shipping costs initially borne by the customer for the respective order.


Once the returned product is received, iUKIYO will analyze and confirm its condition and, when applicable, refund the amount paid for the items without any expenses for the user within 15 fifteen days.zador.


In case of exchanges, your refund can be made through a voucher for the value of the item or items returned. Please note, possible subsequent returns for items purchased with a voucher will always be made using a voucher. Vouchers are non-refundable.


In case of return, we do not refund money, only in voucher.


If returned items are damaged or showing signs of use, iUKIYO reserves the right not to accept the return and to refuse to refund them.


In cases of defect or non-conformity of the ordered products, iUKIYO is responsible for collecting the items from an address chosen by the user. Please note, collections are only accepted from the original country of dispatch of the respective order, excluding islands.has.


Please note, these conditions are valid for returns and exchanges in Portugal. Please contact us via e-mail for information about returns and exchanges outside Portugal.

Portuguese (portugal)
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